Contact information

Last updated: March 2026

At Bokza, we are committed to providing reliable support and a smooth customer experience. If you have any questions regarding your order, shipping, products, or general inquiries, our team is here to help.

The best way to contact us is via email. You can reach our support team at support@shopbokza.com, and we aim to respond to all inquiries within 24 to 48 business hours. Response times may vary during weekends, holidays, or periods of high demand, but we always strive to assist you as quickly as possible.

You can also contact us via WhatsApp at +351 938 823 444 for quicker assistance. WhatsApp support is ideal for simple questions, order updates, and general inquiries. Availability may vary depending on business hours.

When contacting us about an order, please include your order number and any relevant details so we can assist you efficiently. This helps us resolve your issue faster and provide accurate support.

Our support team handles a wide range of inquiries, including order tracking, delivery issues, returns and refunds, product information, and general questions about our store.

Bokza operates as an online store, which means we currently do not offer phone support or a physical customer service location. All communication is handled digitally to ensure efficient and organized service.

We appreciate your trust in Bokza and look forward to assisting you.